Personal Information Authorisation and Protection Statement

We take the protection of user information very seriously. Before you use our services and fill in personal information on the relevant pages, please read this statement carefully. Once you voluntarily provide your personal information on a page and submit it, you are deemed to agree that we may collect and use the relevant information in accordance with this statement.

1. Collection of personal information

(1) When providing our services, we may collect the following personal information about you:

Information you provide when using the forms, benefit claims, member / service provider applications, trial applications and other functions on this page, including your name, mobile phone number, other information you enter on the page or that the system reads after you authorise it, and the information necessary for using the products / services offered on this page.

Please note that the specific information required may differ depending on the product / service provided. Please provide the relevant personal information according to the product / service presented to you and its corresponding requirements. We will explain the rules for collecting and using the relevant personal information on the product / service page or below.

(2) Please note that all the above personal information is provided voluntarily. You have the right to refuse to provide it, but you may then be unable to use the corresponding services or functions normally, or to achieve the results the services are intended to achieve.

(3) Special protection of minors’ information:

If you are a minor under 18 years of age, you should read and agree to this policy together with your parents or other guardians before using this function. If you are the guardian of a minor under 14 years of age, you should read and agree to this privacy policy on behalf of the minor before using this function.

2. Use of personal information

(1) You agree that we may use your personal information in the following ways:

a. We collect your name and mobile phone number in order to contact you in good time and to communicate about products or services.

b. In order to provide better services, when we communicate with you by telephone or through customer service tools, we will record your mobile phone number and related chat records, voice call recordings and similar communications.

c. We, our affiliates and the relevant distributors and service providers may contact you using the information you provide in order to meet your needs. If we intend to use the information for other purposes, or to use information collected for a specific purpose for another purpose, we will seek your consent in advance.

(2) We will strictly protect the security of your personal information. We will adopt appropriate institutional, organisational and technical security measures to protect your personal information from unauthorised access, use or disclosure.

(3) To achieve the above purposes, we may entrust our technical partners (for example, call service providers) with providing services to you, and they will use the information lawfully, properly and only to the extent necessary within the scope of the services.

(4) If you wish to enquire about, correct, delete or withdraw your authorisation for the personal information you submitted, or if you have any question or complaint about personal information protection, you may contact us and we will deal with it as soon as possible. Tel: 400-007-8608  Email: dm@cn86.cn